Frequently asked questions
Top 3 frequently asked questions
Redeeming & using gift cards for christmas gifts
- How do I receive my gift card for Christmas gifts? Is it sent as a physical package or only digitally?
- Can I share the Christmas gift card with another person (e.g. give the code to someone else)?
- What should I do if my code doesn’t work at checkout?
- What happens if I lose my Christmas gift card – can you resend it?
- Why doesn’t my Christmas gift card work at e.g. H&M?
Complaint, returns & exchanges
Orders & delivery
- My order failed and now there is no balance left on my Christmas gift card
- Why does the package come from Huuray?
- I can’t find the gift card I want on the site today, but it was there yesterday?
- What should I do if my order is delayed or doesn’t arrive?
- Do I need to do anything in advance to receive delivery before Christmas Eve (e.g. order by a certain date)?
- Which countries do you deliver to (if you ship outside Denmark)?