What should I do if my order is delayed or doesn’t arrive?

Once your order has been shipped, you will receive a tracking link where you can follow the package status and see the estimated delivery time.

If you have not received a tracking number, it most likely means that your order has not yet been shipped. In that case, please contact our support so we can look into the matter for you.

If you have received a tracking number but the package appears to be delayed or does not arrive, we recommend that you first contact the postal service and open a case regarding the missing delivery.
If the issue is not resolved, you can then contact our support via the form below or call us — and we will help you find a solution.